Return, Refund, and Exchange Policy

Secret Owl Fashion

At Secret Owl Fashion, we are committed to ensuring your satisfaction with our products. If for any reason you are not satisfied with your purchase, please review our return, refund, and exchange policy below.

1. General Policy:

• Eligibility: To be eligible for a return, refund, or exchange, items must be unused, unworn, unwashed, and in the same condition that you received them. Items must also be in the original packaging with all tags and labels attached.
• Timeframe: Returns and exchanges must be initiated within 10 days from the date of delivery.

2. Returns:

• Return Process: To initiate a return, please contact our customer service team with your order number and the reason for the return. Our team will provide you with further instructions.
• Return Shipping: Customers are responsible for shipping costs unless the item received is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.
• Return Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your return.

3. Refunds:

• Refund Eligibility: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 working days.
• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us.

4. Exchanges:

• Exchange Process: If you need to exchange an item for a different size, color, or a different item, please contact our customer service team. Our team will provide you with further instructions.
• Exchange Shipping: Customers are responsible for shipping costs associated with returning the item to be exchanged. If the exchange is due to a defect or an error on our part, we will cover the shipping costs.
• Processing Time: Once the returned item is received and inspected, we will send out the replacement item. You will receive a confirmation email with tracking information once your exchange has been processed.

6. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer service team within 10 days of receiving your order. Provide your order number and a description of the issue, along with photographic evidence if possible. We will work with you to resolve the issue promptly, including providing a replacement or issuing a refund if necessary. We have 10 Days return policy.