Terms of Service

Secret Owl Fashion

Welcome to Secret Owl Fashion owned by Bloom Crafts. These Terms of Service govern your use of our website www.secretowlfashion.com, purchase of our products, and any related services provided by Secret Owl Fashion ("we," "us," "our"). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Eligibility: By using our website or services, you represent that you are at least 18 years old or have the consent of a parent or guardian. You agree to provide accurate and complete information when creating an account or making a purchase.

2. Account Registration:

  • Account Creation: You may need to create an account to access certain features of our website or to make a purchase. You are responsible for maintaining the confidentiality of your account information and password.
  • Account Security: You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from unauthorized use of your account.
  • Account Termination: We reserve the right to terminate or suspend your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our business interests.

3. Product Information:

  • Product Descriptions: We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, or other content on our website are accurate, complete, reliable, current, or error-free.
  • Pricing: All prices are listed in Indian Rupees (INR) and are subject to change without notice. We are not responsible for pricing errors, and we reserve the right to cancel any orders arising from such errors.

4. Orders and Payments:

  • Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order at any time.
  • Payment Methods: We accept various payment methods as listed on our website. Payments are processed through secure third-party payment gateways. We do not collect or store card details of any customer.
  • Order Cancellation: We reserve the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity. If your order is canceled, you will be notified and refunded.

5. Shipping and Delivery:

  • Shipping Policy: Please refer to our Shipping Policy for detailed information on shipping methods, costs, and delivery times.
  • Delivery Issues: We are not liable for any delays or issues caused by third-party shipping providers. Please contact our customer support for assistance with delivery issues.

6. Returns and Exchanges:

  • Return Policy: Please refer to our Return and Exchange Policy for detailed information on our return and exchange process.
  • Eligibility: To be eligible for a return or exchange, products must be unused, in their original packaging, and in the same condition as when you received them.

7. Intellectual Property:

  • Ownership: All content on our website, including but not limited to text, images, graphics, logos, and software, is the property of Secret Owl Fashion or its content suppliers and is protected by intellectual property laws.
  • Use of Content: You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.

8. User Conduct:

  • Prohibited Activities: You agree not to engage in any of the following activities:
    • Using our website for any unlawful purpose.
    • Posting or transmitting any false, misleading, or defamatory information.
    • Interfering with or disrupting the operation of our website or services.
    • Attempting to gain unauthorized access to our systems or user accounts.

9. Limitation of Liability:

  • Disclaimer: Our website and services are provided on an "as-is" and "as-available" basis. We make no warranties, express or implied, regarding the operation of our website or the information, content, or products available through our website.
  • Limitation: To the fullest extent permitted by law, Secret Owl Fashion shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of our website or services.

10. Indemnification: You agree to indemnify, defend, and hold harmless Secret Owl Fashion and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of our website or services or your violation of these Terms.

11. Privacy Policy: Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

12. Changes to These Terms: We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms.