Shipping Policy

Secret Owl Fashion

1. General Information: Secret Owl Fashion aims to provide prompt and reliable shipping services to our customers across India. Please read our shipping policy to understand our practices regarding order processing, shipping methods, delivery times, and related matters. Products will get delivered in 7-10 business days from the date of order.

2. Order Processing:

  • Order Confirmation: Once you place an order, you will receive an email confirmation with the details of your order.
  • Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and public holidays). During high demand periods, processing times may be extended.
  • Order Modifications: If you need to make any changes to your order, please contact us immediately. Once the order is shipped, modifications cannot be made.

3. Shipping Areas:

  • Serviceable Locations: We ship to all major cities and towns across India. Some remote areas may not be serviceable. If your location is not serviceable, we will notify you and provide alternative options.
  • P.O. Boxes: We do not deliver to P.O. Box addresses. Please provide a physical address for delivery.

4. Order Tracking:

  • Tracking Information: Once your order is shipped, you will receive an email with the tracking number and a link to track your order.
  • Tracking Status: You can check the status of your order on our website or through the courier’s tracking portal.

5. Delivery Issues:

  • Delivery Delays: While we strive to ensure timely delivery, there may be delays due to unforeseen circumstances such as weather conditions, transportation issues, or high order volumes. We appreciate your patience during such times.
  • Undelivered Packages: If your package is returned to us due to incorrect address information, failed delivery attempts, or refusal to accept the delivery, we will contact you to arrange a reshipment. Additional shipping charges may apply.

6. Shipping Address:

  • Address Accuracy: Please ensure that your shipping address is complete and accurate to avoid any delays or delivery issues.
  • Address Changes: If you need to change your shipping address, please contact us immediately. Address changes cannot be made once the order is shipped.

7. Damaged or Lost Packages:

  • Damaged Packages: If your package arrives damaged, please contact us within 48 hours of delivery with photographic evidence of the damage. We will investigate and offer a replacement or refund as appropriate.
  • Lost Packages: If your package is lost during transit, we will work with the courier service to locate it. If the package cannot be found, we will offer a replacement or refund.